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FAQ

  • Q Where is your factory?

    A

    We are in Tangshan city, Hebei province, China. It is about 100km away from Beijing city.

  • Q Are you a manufacturer or a trading company?

    A

    We are an integrated manufacturer focusing on R&D and production. Since our establishment in 1986, we have been dedicated to agricultural water saving drip irrigation equipment and supporting accessories. All procedures including equipment R&D, component production and complete unit assembly are completed in our own factory. This allows us to control product quality and delivery lead time from the source, as well as provide customers with long term and stable technical support.

  • Q Do you have the after-sales services?What kind of after-sales service is provided?

    A

    ☑ More than 1-Year Quality Warranty on all drip tape & system components

    ☑ 24/7 Technical Support — installation guidance, system design, troubleshooting

    ☑ Free spare parts for manufacturing defects within warranty period

    ☑ On-site training available for bulk orders

  • Q What after-sales service does your company provide?

    A

    We provide free machine installation and debugging for customers. We have an experienced after-sales service team that offers 24-hour online support. They can assist you in resolving installation and usage issues via email, fax, and various online chat tools. We can also provide on-site services based on your specific needs.

  • Q What languages are supported by the equipment operating system? 

    A

    Dual language interface of Chinese and English is standard, meeting the usage demands of most overseas clients. Customisation is supported to adapt to other language interfaces according to requirements of target countries and regions.

  • Q What international Certifications do your equipment have?

    A

    Our equipment has obtained CE certification (Certificate No.: TRCN 26146TZF01), covering plastic extrusion production lines for agricultural water saving drip tapes. Our quality management system is certified to ISO9001. Besides, our factory has passed on site audit by TÜV Rheinland and third party verification from Alibaba International Station. Our product quality and production management system meet international standards, so you can purchase with full confidence.

  • Q What raw materials are compatible with your equipment? Do you provide technical guidance for raw material usage? 

    A

    The equipment is compatible with mixer of HDPE, LDPE, LLDPE raw materials by various percent in a wide applicability. After order confirmation, we will provide free detailed technical specification standards for raw materials to assist you in selecting suitable local raw material supplies. Based on our decades long production experience and characteristics of your local raw materials, we will develop exclusive blending formulas to guarantee finished product quality from the source. In addition, recycled materials can be incorporated into production to help you cut raw material costs without compromising drip tape quality.

  • Q What are your advantages of your products compared with other company.

    A

    1) Factory direct selling price: As a manufacturer, there’s no middleman markup, so you get competitive price without sacrificing quality

    2) Strict quality control: Before production raw materials test, in-line QC checks and 100% inspection before load the container

    3) Flexible customization: Whether it's design, packaging, or specs, we can tailor to your needs with lower MOQ than most competitors.

    4) R&D capability: we have more than 10 technicians, They are always able to develop advanced products and production processes according to market needs.

  • Q What' s your production ability per month/per year ?

    A

    Factory is equiped with 30 drip irrigation tape production lines and plastic fitting injection machines, with strong supply capacity, our sales amount achieve 50000 rolls drip tape per month.

  • Q What is the regular delivery lead time? 

    A

    Regular lead time is 30 45 working days upon receipt of the down payment. Exact delivery time varies according to equipment configurations and production scheduling. We will confirm the precise lead time with you after order placement.

  • Q We have customers in here?

    A

    Sales network covers over 50+ countries:

    Canada,Mexico,U.S.A.Jamaica,Nicaragua,Honduras,Argentina,Bolivia,Brazil,Chile,Ecuador,Peru,Venezuela,Denmark,Russia,Spain,Ukraine, Germany, Poland, Bulgaria, Italy,Serbia,Australia,Cambodia,Georgia,Iran,Jordan,Kazakhstan,Saudi Arabic,Uzbekistan,Vietnam,Algeria, Botswana,Coatd'Ivoire,Ghana,Guinea-Bissau,Kenya,Mali,Morocco,Mozambique,Nigeria,Senegal,Tanzania,Zambia,Zimbabwe

  • Q Do you supply spare wearing parts together with equipment? 

    A

    Sufficient original wearing spare parts are provided free of charge for every piece of equipment that passes pre delivery inspection. In case of component wear and tear during production, quick replacement can be done to avoid production halt caused by spare part shortage and secure continuous and stable production.

     

  • Q What trade terms and payment methods are available? 

    A

    We support common international trade terms including EXW, FOB, CFR and CIF, which can be negotiated according to client requirements. Our standard payment term is 30% T/T as down payment to launch production; the remaining 70% balance shall be fully settled before equipment loading, after which shipment will be arranged. Alternative payment solutions can be discussed for clients or countries with special payment requirements

  • Q Can you supply auxiliary machines and complete supporting solutions? 

    A

    Yes. Customised complete supporting solutions are available, including auxiliary equipment such as water circuit and air circuit facilities required for equipment operation. These accessories are precisely matched with main machines to ensure high efficiency and stable performance of the whole production line.

  • Q Do you have any certificates on your products?

    A

    Our manufacturing facility holds both CE and ISO 9001 certifications. In addition, we contributed to the development of China's national testing standard GB/T 19812.3-2017 for the irrigation industry.

  • Q Which countries and regions do you export your equipment to?

    A

    Our drip irrigation equipment is exported to more than 50 countries and regions worldwide, including Jordan and Saudi Arabia in the Middle East; Togo and Nigeria in Africa; Uzbekistan and Kazakhstan in Middle Asia; Thailand and Vietnam in Southeast Asia; Ukraine in Europe; as well as Mexico, Chile and Bolivia in the south Americas. Validated by long term operation under diverse climates, water source conditions and agricultural scenarios, our equipment can run stably in complex production environments and is highly recognized by overseas customers.

  • Q Is customised configuration available for your equipment? 

    A

    Yes. You can put forward customisation requirements based on your production needs, capacity targets and process specifications. We will tailor exclusive equipment configurations to fit your practical production scenarios.

  • Q What brand is adopted for your equipment control system? 

    A

    Our equipment is fitted with control systems from OMRON, a world renowned brand. It delivers stable performance, precise control and low failure rate. The intuitive operation interface lowers learning barriers for operators.

  • Q How quality is achieved?

    A

    During the production we insist the first grade quality for selling, sampling inspection rate in the production process is more than 95%.

     

    Equip professional equipment in production to detect conventional indices such as diameter, wall thickness, water volume, spacing, etc. and issue inspection reports

     

    The factory laboratory tests the properties of raw materials and various tensile strength indices and thermal oxidation resistance for drip tapes, Constantly improve our quality control system to provide users with more and more high-quality irrigation products.

  • Q What information should I provide for an accurate quotation? 

    A

    To get an accurate quotation and well fitted configuration proposal, you are recommended to provide information including target product and specifications (e.g. drip tape model and size ), raw material type, required production capacity or line speed, factory site conditions and customisation requirements. If possible, you may send us product samples or drawings. Our technical team will recommend the most suitable configuration accordingly.

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