AFTER-SALES & SUPPORT

Exclusive Service System For Overseas Clients

• 24/7 multilingual technical hotline (Chinese, English, Arabic and Russian) to answer customer inquiries at any time.
• Remote assistance: Support equipment installation, commissioning and troubleshooting via video calls and screen sharing.
• Technical documents: Provide detailed multilingual operation manuals, maintenance guides and video tutorials for customers' self-learning.

• Warranty: Free 1-year warranty for core equipment and 6-month warranty for wearing parts.
• Global Service Network: 8 overseas service centers in Europe, Africa, the Middle East, Southeast Asia and other key markets for quick maintenance response.
• Spare Parts Supply: Warehouses located at Tianjin Port, Dubai Port and Hamburg Port. Standard parts delivered within 72 hours, special parts shipped within 7 days.

• On-site training: Professional engineers are dispatched to customers' sites to deliver hands-on training on equipment operation and maintenance.
• Online training: Regular online courses for overseas customers to share updated product skills and latest industry technologies.
• Customized training: Exclusive training solutions for clients of large-scale projects to ensure full mastery of product operation.

• Dedicated project managers are assigned to large projects to oversee the whole process and coordinate design, production, installation and after-sales services.
• Regular follow-up visits: Quarterly visits during the warranty period and semi-annual visits after expiration to proactively identify potential issues.
• Upgrade service: Preferential product upgrade solutions for existing clients after technical iteration to keep their equipment competitive in the industry.